Return And Exchange Policy

At juvatex, our commitment is backed by a 14-day money-back guarantee for products purchased from our site.

To initiate a return reach out to us through our Contact page, and a customer representative will assist you to send us back the product for a complete refund.

please not while we offer free shipping for purchases in case of a refund we return the cost of product and deduct shipping costs.

Returns may take up to 7 business days for processing once we have received the item.

return shipping costs are on clients expense.

​

​

In-Store Purchases

 Some of our stores are operated by private vendors and therefore will not be able to accommodate an in-person exchange for an online purchase.

As well as products that have been purchased through a vendor are not refundable through our official website.

Please refer to the original purchase receipt for contact details & exact store policies.

​

Warranty Claims

 

For warranty claims please contact us at the contact page and a representative will contact you shortly.

Please have the confirmation number for your warranty email and attach it to your warranty claim for an easy proof of purchase confirmation.

Shipping and handeling fee for a device replacement is 100$.

 

Please note warranty claims are only valid and accommodated for devices purchased through authorized vendors or our official website .